Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how MarQenti ("MarQenti", "we", "us", or "our") processes personal data in connection with our website and services. We are committed to processing personal data lawfully, fairly, and transparently, and to maintaining appropriate safeguards that protect the confidentiality, integrity, and availability of the information entrusted to us.

2. Data Controller & Contact

MarQenti operates in Tunisia and is the controller of personal data described in this notice. This Policy applies to personal data provided directly by you through our website or in the course of our service delivery. It does not apply to third-party websites or services that we do not control.

Contact: If you have questions about this Policy or our data practices, you may contact us at contact@marqenti.tn.

3. Key Definitions

• Personal Data: Any information relating to an identified or identifiable natural person (for example, name or email address).
• Processing: Any operation performed on personal data, such as collection, storage, use, disclosure, or deletion.
• Controller: The entity that determines the purposes and means of processing personal data (here, MarQenti).
• Processor: A third party that processes personal data on behalf of the controller.

4. Personal Data We Collect

Data you provide to us

• Identifiers and contact details: Such as your name and email address when you communicate with us.
• Communications: We may process the content of messages and the details of scheduled and unscheduled meetings to respond to your inquiries and provide support.

• We collect usage data (including IP addresses, device identifiers, or browser types) through our website to provide a better user experience.

5. Purposes of Processing and Legal Bases

We process personal data only where we have a valid legal basis. Depending on the context, this may include:

• Contractual necessity: To provide and administer our services at your request.
• Consent: To send optional communications or respond to inquiries where consent is required. You may withdraw consent at any time.
• Legal obligations: To comply with applicable laws, regulations, and lawful requests.
• Legitimate interests: To protect our rights, ensure the security of our website and services, and manage our business operations, provided such interests are not overridden by your rights and freedoms.

6. Third-Party Processors and Disclosures

We do not grant third-party vendors access to your personal data except where necessary to provide specific services on our behalf (for example, payment processing). Where we engage processors, they are bound by contractual obligations to process personal data only on our documented instructions and to implement appropriate security measures.

7. International Data Transfers

Your personal data may be processed in, or transferred to, countries other than your country of residence. Where applicable law requires, we implement appropriate safeguards for such transfers (for example, contractual protections). You may contact us for more information about these safeguards.

8. Data Retention

• Communications: We retain communication data between our staff and clients for 90 days. This includes, but is not limited to, text messages and recordings of both scheduled and unscheduled meetings. This procedure exists to protect the rights of both clients and staff members in legal proceedings.
• Other personal data: Retained only as long as necessary to fulfill the purposes described in this Policy or as required by law. When no longer needed, we delete or de-identify the data.

9. Security of Processing

We implement technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. While we strive to use commercially reasonable means to protect your personal data, no method of transmission or storage is entirely secure.

10. Your Privacy Rights

Subject to applicable law, you may have the following rights in relation to your personal data:

• Access: Obtain confirmation as to whether we process your personal data and receive a copy of such data.
• Rectification: Request that we correct inaccurate or incomplete personal data.
• Erasure: Request deletion of personal data where there is no compelling reason for its continued processing.
• Restriction: Request restriction of processing under certain circumstances.
• Objection: Object to processing based on legitimate interests.
• Portability: Receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller where technically feasible.
• Withdraw consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise your rights, please contact us at contact@marqenti.tn. We may need to verify your identity before fulfilling your request.

11. Children’s Data

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact us so that we can take appropriate action.

12. Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects concerning individuals.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The "Last updated" date at the top indicates when the latest changes were made. We encourage you to review this Policy periodically.

14. How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our processing of your personal data, contact us at contact@marqenti.tn.

For more information about your relationship with us, please also review our Terms of Service.

Thank you for trusting MarQenti.